{"id":2677,"date":"2023-03-13T07:16:00","date_gmt":"2023-03-13T07:16:00","guid":{"rendered":"http:\/\/localhost\/blonwe\/?page_id=2677"},"modified":"2025-04-29T08:24:54","modified_gmt":"2025-04-29T08:24:54","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/astrumaxis.pl\/?page_id=2677","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2677\" class=\"elementor elementor-2677\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b101c29 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b101c29\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4af0e6\" data-id=\"f4af0e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3aa9e6a elementor-widget elementor-widget-text-editor\" data-id=\"3aa9e6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"\" data-start=\"212\" data-end=\"242\"><strong data-start=\"215\" data-end=\"242\">Refund &amp; Returns Policy<\/strong><\/h2><p class=\"\" data-start=\"244\" data-end=\"444\">At ASTRUM AXIS, your satisfaction is our priority. We understand that sometimes things don\u2019t go as expected \u2014 which is why we offer a clear, fair, and hassle-free return and refund policy.<\/p><hr class=\"\" data-start=\"446\" data-end=\"449\" \/><h3 class=\"\" data-start=\"451\" data-end=\"480\"><strong data-start=\"455\" data-end=\"480\">1. Return Eligibility<\/strong><\/h3><p class=\"\" data-start=\"482\" data-end=\"631\">We accept returns on most items within <strong data-start=\"521\" data-end=\"538\">14 to 30 days<\/strong> of delivery, depending on the product category. To be eligible for a return, your item must:<\/p><ul data-start=\"633\" data-end=\"849\"><li class=\"\" data-start=\"633\" data-end=\"685\"><p class=\"\" data-start=\"635\" data-end=\"685\">Be in <strong data-start=\"641\" data-end=\"663\">original condition<\/strong>, unused and unaltered<\/p><\/li><li class=\"\" data-start=\"686\" data-end=\"763\"><p class=\"\" data-start=\"688\" data-end=\"763\">Include <strong data-start=\"696\" data-end=\"722\">all original packaging<\/strong>, accessories, manuals, and documentation<\/p><\/li><li class=\"\" data-start=\"764\" data-end=\"849\"><p class=\"\" data-start=\"766\" data-end=\"849\">Be accompanied by a <strong data-start=\"786\" data-end=\"813\">valid proof of purchase<\/strong> (order number, invoice, or receipt)<\/p><\/li><\/ul><blockquote data-start=\"851\" data-end=\"1035\"><p class=\"\" data-start=\"853\" data-end=\"1035\"><strong data-start=\"853\" data-end=\"869\">Please Note:<\/strong> Certain items may have different return periods or may be non-returnable for hygiene or safety reasons (e.g. opened earbuds, software with activated licenses, etc.).<\/p><\/blockquote><hr class=\"\" data-start=\"1037\" data-end=\"1040\" \/><h3 class=\"\" data-start=\"1042\" data-end=\"1079\"><strong data-start=\"1046\" data-end=\"1079\">2. Return Windows by Category<\/strong><\/h3><div class=\"overflow-x-auto contain-inline-size\"><table data-start=\"1081\" data-end=\"1632\"><thead data-start=\"1081\" data-end=\"1126\"><tr data-start=\"1081\" data-end=\"1126\"><th data-start=\"1081\" data-end=\"1104\">Product Category<\/th><th data-start=\"1104\" data-end=\"1126\">Return Window<\/th><\/tr><\/thead><tbody data-start=\"1173\" data-end=\"1632\"><tr data-start=\"1173\" data-end=\"1218\"><td>Smartphones<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1219\" data-end=\"1264\"><td>Notebooks<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1265\" data-end=\"1310\"><td>Gaming Consoles<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1311\" data-end=\"1356\"><td>TVs &amp; Home Cinema<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1357\" data-end=\"1402\"><td>Smartwatches<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1403\" data-end=\"1448\"><td>Photo Cameras<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1449\" data-end=\"1494\"><td>3D Printers<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1495\" data-end=\"1540\"><td>Drones<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1541\" data-end=\"1586\"><td>Cleaning Robots<\/td><td>14 Days<\/td><\/tr><tr data-start=\"1587\" data-end=\"1632\"><td>Laser Printers<\/td><td>14 Days<\/td><\/tr><\/tbody><\/table><\/div><hr class=\"\" data-start=\"1634\" data-end=\"1637\" \/><h3 class=\"\" data-start=\"1639\" data-end=\"1674\"><strong data-start=\"1643\" data-end=\"1674\">3. How to Initiate a Return<\/strong><\/h3><p class=\"\" data-start=\"1676\" data-end=\"1721\">To start a return, please follow these steps:<\/p><ol data-start=\"1723\" data-end=\"2146\"><li class=\"\" data-start=\"1723\" data-end=\"1857\"><p class=\"\" data-start=\"1726\" data-end=\"1857\"><strong data-start=\"1726\" data-end=\"1741\">Contact Us:<\/strong> Email our customer service team at info@astrumaxis.pl\u00a0or use the <a href=\"\/return-request-form\/\"><strong data-start=\"1818\" data-end=\"1841\">Return Request Form<\/strong><\/a> on our website.<\/p><\/li><li class=\"\" data-start=\"1858\" data-end=\"1993\"><p class=\"\" data-start=\"1861\" data-end=\"1993\"><strong data-start=\"1861\" data-end=\"1887\">Wait for Instructions:<\/strong> Our team will guide you through the process and provide a return authorization and shipping instructions.<\/p><\/li><li class=\"\" data-start=\"1994\" data-end=\"2074\"><p class=\"\" data-start=\"1997\" data-end=\"2074\"><strong data-start=\"1997\" data-end=\"2018\">Package the Item:<\/strong> Securely pack the product with all original components.<\/p><\/li><li class=\"\" data-start=\"2075\" data-end=\"2146\"><p class=\"\" data-start=\"2078\" data-end=\"2146\"><strong data-start=\"2078\" data-end=\"2095\">Ship It Back:<\/strong> Return the item using a trackable shipping method.<\/p><\/li><\/ol><blockquote data-start=\"2148\" data-end=\"2251\"><p class=\"\" data-start=\"2150\" data-end=\"2251\"><strong data-start=\"2150\" data-end=\"2164\">Important:<\/strong> Unauthorized returns or returns sent without prior approval may be refused or delayed.<\/p><\/blockquote><hr class=\"\" data-start=\"2253\" data-end=\"2256\" \/><h3 class=\"\" data-start=\"2258\" data-end=\"2276\"><strong data-start=\"2262\" data-end=\"2276\">4. Refunds<\/strong><\/h3><p class=\"\" data-start=\"2278\" data-end=\"2325\">Once we receive and inspect your returned item:<\/p><ul data-start=\"2327\" data-end=\"2526\"><li class=\"\" data-start=\"2327\" data-end=\"2396\"><p class=\"\" data-start=\"2329\" data-end=\"2396\"><strong data-start=\"2329\" data-end=\"2349\">Approved refunds<\/strong> will be processed within <strong data-start=\"2375\" data-end=\"2396\">3\u20137 business days<\/strong><\/p><\/li><li class=\"\" data-start=\"2397\" data-end=\"2452\"><p class=\"\" data-start=\"2399\" data-end=\"2452\">Refunds are issued to the <strong data-start=\"2425\" data-end=\"2452\">original payment method<\/strong><\/p><\/li><li class=\"\" data-start=\"2453\" data-end=\"2526\"><p class=\"\" data-start=\"2455\" data-end=\"2526\">You\u2019ll receive an email confirmation once the refund has been processed<\/p><p>Shipping fees are <strong data-start=\"2548\" data-end=\"2566\">non-refundable<\/strong> unless the return is due to our error (wrong item, defective product, etc.)<\/p><\/li><\/ul><hr class=\"\" data-start=\"2644\" data-end=\"2647\" \/><h3 class=\"\" data-start=\"2649\" data-end=\"2669\"><strong data-start=\"2653\" data-end=\"2669\">5. Exchanges<\/strong><\/h3><p class=\"\" data-start=\"2671\" data-end=\"2844\">If you received a <strong data-start=\"2689\" data-end=\"2718\">defective or damaged item<\/strong>, we\u2019ll gladly replace it. Please contact us within <strong data-start=\"2770\" data-end=\"2792\">7 days of delivery<\/strong> and provide photos or video proof where applicable.<\/p><hr class=\"\" data-start=\"2846\" data-end=\"2849\" \/><h3 class=\"\" data-start=\"2851\" data-end=\"2882\"><strong data-start=\"2855\" data-end=\"2882\">6. Non-Returnable Items<\/strong><\/h3><ul data-start=\"2884\" data-end=\"3066\"><li class=\"\" data-start=\"2884\" data-end=\"2918\"><p class=\"\" data-start=\"2886\" data-end=\"2918\">Software with activated licenses<\/p><\/li><li class=\"\" data-start=\"2919\" data-end=\"2977\"><p class=\"\" data-start=\"2921\" data-end=\"2977\">Opened consumables (e.g., printer ink, cleaning liquids)<\/p><\/li><li class=\"\" data-start=\"2978\" data-end=\"3010\"><p class=\"\" data-start=\"2980\" data-end=\"3010\">Items marked as <strong data-start=\"2996\" data-end=\"3010\">Final Sale<\/strong><\/p><\/li><li class=\"\" data-start=\"3011\" data-end=\"3066\"><p class=\"\" data-start=\"3013\" data-end=\"3066\">Products damaged due to misuse or unauthorized repair<\/p><\/li><\/ul><hr class=\"\" data-start=\"3068\" data-end=\"3071\" \/><h3 class=\"\" data-start=\"3073\" data-end=\"3094\"><strong data-start=\"3077\" data-end=\"3094\">7. Need Help?<\/strong><\/h3><p class=\"\" data-start=\"3096\" data-end=\"3233\">We\u2019re here to assist you every step of the way. For any questions about your order, returns, or refunds, please contact our support team:<\/p><p class=\"\" data-start=\"3235\" data-end=\"3363\">\ud83d\udce7 <strong data-start=\"3238\" data-end=\"3248\">Email:<\/strong> info@astrumaxis.pl<br data-start=\"3306\" data-end=\"3309\" \/><br \/>Available Monday\u2013Friday, 9 AM \u2013 6 PM<\/p><hr class=\"\" data-start=\"3365\" data-end=\"3368\" \/><p class=\"\" data-start=\"3370\" data-end=\"3482\">ASTRUM AXIS is committed to delivering the best in tech and service. Thank you for shopping with us!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy At ASTRUM AXIS, your satisfaction is our priority. We understand that sometimes things don\u2019t go as expected \u2014 which is why we offer a clear, fair, and hassle-free return and refund policy. 1. Return Eligibility We accept returns on most items within 14 to 30 days of delivery, depending on the<\/p>\n<div class=\"klb-readmore button\"><a class=\"btn link\" href=\"https:\/\/astrumaxis.pl\/?page_id=2677\">Read More <i class=\"klbth-icon-right-arrow\"><\/i><\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2677","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=\/wp\/v2\/pages\/2677","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2677"}],"version-history":[{"count":9,"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=\/wp\/v2\/pages\/2677\/revisions"}],"predecessor-version":[{"id":5896,"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=\/wp\/v2\/pages\/2677\/revisions\/5896"}],"wp:attachment":[{"href":"https:\/\/astrumaxis.pl\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2677"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}